Please note - Our website is undergoing user experience updates behind the scene and will temporarily change from govstore.pearsonvue.com to govstore1.pearsonvue.com. Thank you.

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Find quick answers to your questions below:
My Account
• How do I create an account?
• How do I edit my account information?
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Order Status
• Has my order shipped?
• My order never arrived.
• An item is missing from my order.
Shipping and Returns
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship/deliver to my country?
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Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I redeem my exam voucher?
• My exam voucher expired. Is it possible to extend the expiration date?
• The bundle I purchased included an exam voucher. Can I return it?
• The price of my exam has changed since I purchased my exam voucher. Is the voucher still valid?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Contact Us
• How do I contact you?



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